Services
Pick the lines you want off your desk
Every service below ships as a pod: named agents, your scripts, your tools, QA reviews and a weekly report. Mix as many as you need.
Inbound Call Support
< 20s · avg. answer time
Trained agents pick up in seconds, follow your scripts and escalation paths, and log every call in your CRM — 24/7 coverage without a hiring cycle.
- 24/7/365 or overflow-only coverage
- Scripted triage with live escalation paths
- Call recording, tagging and CRM logging
Outbound Calling
3.2x · more connects
Campaign-ready dialers, tested openers and disciplined follow-up cadences that turn cold lists into calendars full of real conversations.
- List hygiene and DNC compliance
- A/B tested openers and objection paths
- Daily campaign dashboards
Live Chat Support
48s · first reply
Human agents inside your website chat, app or WhatsApp — concurrent conversations, sub-minute first replies, and handoffs that never drop context.
- Web, in-app and WhatsApp channels
- Macros tuned to your product
- Chat-to-ticket and chat-to-lead routing
Email Support
99% · SLA adherence
Queue ownership, SLA discipline and reply quality reviews so your support inbox stays at zero and your tone of voice stays yours.
- Tiered queues with priority rules
- Templates written in your voice
- Weekly quality scoring
Customer Service
4.8/5 · CSAT
A blended CX pod that owns phone, chat, email and social for your accounts — with reporting your leadership can actually read.
- Omnichannel pods with a named lead
- CSAT, NPS and QA reporting
- Peak-season surge capacity
Lead Generation
100% · verified contacts
ICP research, verified data and multi-touch outreach that hands your closers qualified conversations instead of raw lists.
- ICP definition and list building
- Email + call + LinkedIn sequencing
- BANT-style qualification notes
Appointment Setting
-41% · no-show rate
We work your inbound and outbound interest into confirmed meetings, then guard the calendar with reminders that kill no-shows.
- Direct booking into your calendar
- Reminder and reschedule flows
- Pre-call briefs for every meeting
Sales Outreach
6+ · touches per prospect
A dedicated outreach squad running your sequences end to end — messaging tests, follow-through and clean CRM hygiene included.
- Dedicated SDR pods
- Message testing by segment
- Full CRM activity logging
Technical Support
82% · first-contact resolution
Product-trained agents run diagnostics, follow runbooks and close tickets — escalating to your engineers only when it's genuinely needed.
- Runbook-driven troubleshooting
- Tier 1 + Tier 2 coverage
- Bug reports your engineers can use
Custom Solutions
2 wks · typical ramp-up
Odd hours, niche languages, hybrid roles, regulated scripts — tell us the shape of the problem and we design the pod around it.
- Custom pods and hybrid roles
- Multilingual and off-hours coverage
- Process design and documentation
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